pklik Privacy Policy

pklik is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy applies to the pklik website, mobile application, and all related services. By creating an account or using any service on this platform, you agree to the terms of this policy.

Our services are for individuals aged 21 and above only. We do not knowingly collect information from minors, and if any such information comes to our attention, it will be deleted immediately. The full terms governing use of our services are described on our Terms and Conditions page.

pklik collects several types of information. This information falls into two categories: what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number — to verify your identity
• Email address and mobile number — for communication and security verification
• Required details for bKash, Nagad, Rocket, Upay, or bank accounts — during deposits and withdrawals
• Password and security question answers provided when creating your account
• Any information you provide when contacting the support team

2.2 Automatically Collected Information

• IP address, browser type and version, operating system
• Time of access, session duration, and list of pages visited on the platform
• Device identification details (device ID)
• Information collected through cookies and similar tracking technologies
• Betting and gaming activity logs — to ensure fair play

pklik uses collected information for specific and lawful purposes only. No information is used beyond these purposes.

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions and maintaining financial records
• Detecting fraudulent activity and maintaining platform security
• Age verification — to prevent access by those under 21
• Providing customer support and resolving complaints or issues
• Ensuring bonuses, cashback, and VIP benefits are applied correctly
• Complying with applicable laws and regulations
• Analysing user preferences and behaviour to improve the platform experience

Your personal information is stored on secure servers. pklik uses industry-standard SSL encryption and access controls to prevent unauthorised access, modification, or deletion.

Your information is retained only for as long as necessary — generally determined by the period your account remains active and any legal requirements. Financial transaction records are kept for a specific period as required by applicable law.

pklik does not sell or commercially share your personal information. However, in certain circumstances, some information may be shared with trusted third parties:

• Payment processors: Financial information required to complete bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant service providers.
• Identity verification services: Necessary information may be exchanged with authorised verification agencies to confirm age and identity.
• Technology partners: Game studios and software providers receive limited information to operate the services — only what is needed for them to perform their work.
• Legal obligations: Information may need to be disclosed to authorities in compliance with applicable Bangladeshi law and court orders.

pklik has privacy agreements with the third parties with whom information is shared, and they are required to follow standards consistent with this policy.

Cookies and similar technologies are used on the pklik website and app. Cookies are small data files stored on your device that are used to recognise you on future visits.

6.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and maintain security.
• Functional cookies: Used to remember your preferences, such as language selection.
• Analytics cookies: Used to understand how the platform is being used — not linked to any individual.

You can disable cookies from your browser settings, though this may limit some features of the platform.

Every user registered with pklik has certain specific rights regarding their own information:

• Right of access: You can request to know what information pklik holds about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted — though where legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: You can request that processing of your information be paused for specific reasons.
• Right to data portability: You can request a copy of your information in a structured and commonly used format.
• Right to object: You can object to the processing of your information for specific purposes.

To exercise any of these rights, contact the pklik support team. Our team is available 24/7 in Bengali and English via live chat and email.

pklik believes data protection plays an important role in building a responsible gaming culture. By analysing a user's gaming patterns and transaction history, we can identify problematic behaviour and offer assistance. Information collected for this purpose is used solely to protect the user. You can find more details on our Responsible Gaming Guidelines page.

Information provided during self-exclusion or when setting deposit limits is kept strictly confidential and is not used for any marketing purpose.

All pklik services are for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age verification is mandatory at registration, and additional identity documents may be requested in cases of doubt.

If a parent or legal guardian becomes aware that their child's information has been collected by pklik, please notify our support team immediately. The relevant account and information will be deleted promptly.

pklik may update this privacy policy at any time. For significant changes, a notice will be sent to the registered email address or displayed on the platform. The date of any change will always be shown at the top of this page.

Continuing to use pklik after an updated policy is published indicates that you have accepted the new terms. If you have questions about any part of the policy, you may find answers on our FAQ page or contact the support team directly.

If you have any questions, complaints, or information requests regarding this privacy policy, please contact the pklik support team: